Due to the high volume of mail during this past Holiday Season, the Town understands that there were quite a few issues with people receiving and paying their Utility Bills that were mailed out December 1st and due December 25th. Therefore, the Town has decided to forgive all late fees that were processed on December 31st. If you have already paid the full amount, including the late fee, you will be given credit for the late fee on your next utility bill. However, as the postal service continues to strive to keep up with the high volume of mail even after the Holiday Season, the Town expects there will continue to be issues with the timely delivery of your Topsail Beach Utility Bill and would like to inform you of the available options you have to prevent receiving late fees on future billings.
The Town of Topsail Beach always mails utility bills out on the 1st day of the month (or closest business day to the 1st) and the bills are always due the 25th. We have several options available to you to ensure that you can pay your utility bill by the 25th, regardless of receipt of the actual bill. The first, and easiest, is to set your account up on bank draft. The Town will process our accounts set up on bank draft around the 23rd of the month and apply your payment to your account before we assess late fees. This must be done through a checking or savings account and the application can be found on our website or by clicking on the following link: https://topsailbeach.org/Portals/0/Topsail/Departments/Public%20Works/Documents/BANK%20DRAFT%20APPLICATION%204-21-20.pdf?ver=_dpYQpObmJOZUrDW-bbQjg%3d%3d, this can be returned via mail service or emailed to email@example.com.
The second option is to create an account on our on-line bill pay system which can be found on the homepage of our website: www.topsailbeach.org. This link is intended for people who would like to use a credit card to pay their utility bill. However, if you do not wish to pay with a credit card, you can still use this link to look up your balance owed and mail in your payment. Additionally, when you create your account you can select an option to receive an email notification when your new bill is processed.
Finally, if these are not reasonable options for you, the Town suggests that if you have not received your utility bill by the 10th of the month please call us at (910)328-5841 and we will be happy to assist you over the phone.